Error Code IPC6023

[Mytac55]

I have had enough,,,, I have tried to give it time to settle down, but I am just unable to watch TV on my EETV package, and the picture freezes, or the channel simplay fails to load with an arror code Error Code IPC6023... I have a download speed of 301.56mpbs and WIFI repeaters in almost every room in the house... Absolutly shocking... tried to call 150.. nothing...... terrible....

[DarrenDev]

A good wifi signal in the home doesn't guarantee a good wifi signal in the position where your TV Box is.  Has it been hidden behind other electrical equipment?  Or tucked away in a cupboard surrounded by dense materials?

Launch the Netflix app on the TV Box and then select the "Get Help" option - there's a speed test there which will tell you the speed that the box is receiving.

[Mytac55]

Thanks Darren,, Do you mean has the WIFI Router been surrounded by items? or do you mean has the TV Set Top Box been surrounded by items?

[DarrenDev]

Either - anything that can cause the signal between the TV Box and the EE Hub to be interrupted/reduced.

[Midnight_Voice]

@Mytac55 

Are those repeaters EETV-provided devices, or third party kit?

Is your router the EE-provided one?

If they are third party devices, try not using them, at least as a test, and see if the IPC6023 errors go away.

Getting over IPC6023 errors (multicast not working, which stops the EETV-provided internet channels working, including even the ‘broadcast’ ones if you are in IP Mode), on third-party devices, is not something that EE themselves will help with, though posters here will often offer good advice.

[DarrenDev]

@Midnight_Voice I implied from the original post that the channels sometimes work, which means the line/equipment is all correct, but it's just struggling with signal or bandwidth.

[Midnight_Voice]

@DarrenDev 

You may be right - but my takeaway was “ I am just unable to watch TV on my EETV package” which implies no success at all.

Perhaps @Mytac55 can kindly clarify this for us, the better to help us help them?