Ee box

[Sanajek]

Since I have had this new ee box pro have had nothing but issue after issue.

Volume control screwed up

Intermittently recocords scheduled programmes

Reboots itself for no reason

wind back stops working with the latest wind back issue really confusing as I was on one channel watching a programme went to wind back and the display shows current programmes and next programmes on bbc1 . Took a picture as I was so amazed by it

I am now fed up rebooting and resetting this useless bit of kit. Worked for bt for 20 years been customer 40  and never been so disappointed with the service.

All this because of Sport changes.

Don't think I will be renewing when contract ends

[DarrenDev]

It has been recognised that the decision on the TV Box remote control didn't fully deliver the benefits we'd originally hoped.  The plan was to make it simpler for everyone - whilst it made it simpler for most, it made it a lot worse for some. We will do better next time.

The new TV Boxes will accept commands from older remote controls though, so if you still have your old one, you can use it to control the TV Box and TV.  If you don't have it still, we unfortunately don't have stock of them anymore, however some sites are selling them.