EETV taking ages to load on Apple TV

[michaelamherst]

Over the last couple of days, the EETV app seems to hang or take ages to load on our Apple TV4K. I'm talking minutes if it loads at all. Got an error message earlier (I think AFC003?)

Anyone else having this issue? I tried deleting and reinstalling the app but same thing.

[Rach_H]

Hi @michaelamherst,

Welcome back to the Community!

I'm sorry to hear you're having this issue with your EE TV app. I'd recommend reaching out to our team, and they wil be able to look into the trouble you're having.

Rach

[Vichu1]

Hi @michaelamherst ,

ACF003 means that the Apple TV is failing to resolve DNS correctly, meaning the app is unable to load. Can you help us understand if the Apple TV is connected wirelessly or wired and set to default DNS in the network settings? Also, is it only the EE TV app that's failing to load but every other apps in Apple TV works fine?

[michaelamherst]

Many thanks for your replies. It is connected wirelessly, signal strength shows as excellent and DNS is set to automatic. It is only the EETV app we’re seeing issues with. 

[michaelamherst]

I should add, we only got the error message once. The other times the app just take several minutes to move beyond the initial splash screen.

[michaelamherst]

I stand corrected, the other apps are also taking ages to load off their splash screens - just had the same issues with All4. We didn't have any issue with our own, previous AppleTV 4K. Might it be an issue with the box? Or do we need to amend the network settings?

[Midnight_Voice]

@michaelamherst 

It might be the box; it’s certainly not a common issue, and it’s hard to see how you could get the network settings very wrong.

And unlike the Boxes Pro and Mini, you don’t have any Multicast issues to consider.

But first, give it a Factory Reset, see if that straightens it out.

If not, time to call EETV, see what they suggest.

[michaelamherst · Accepted solution]

So I moved back off my own Linksys router to EE’s Smart Hub as I figured they’d ask me to anyway if troubleshooting. Have set up my velops in bridge mode. All seems fine now - not sure why or what the difference is but clearly it plays nicer with EE’s own router. Thanks for the help all!