EETV apps freezing

[PolyAnn]

Various apps, such as GB News, ITVX, Channel 5 all randomly freeze.

Think the EETV box shows apps via YouView.

i’ve rebooted TV box, router and all software and apps are up to date.

I’m on fibre 900 with EE router

anyone had the same issue and resolved?

cheers in advance

[Northerner]

Hi @PolyAnn 

What parental settings do you have? 

Thanks 

[PolyAnn]

Hi

parental controls are off, not used.

ive logged the issue directly with EE technical team.

cheers

[Leanne_T]

Hi @PolyAnn 

Thanks for coming to the community and for letting us know you have logged the EE TV apps freezing with the technical team. 

Please let us know how you get on 🙂

Leanne. 

[PolyAnn]

Leanne

a replacement to box is being issued, hopefully arriving Tuesday 5-Nov-24.

its either

firmware or

hardware disturbance through bing delivered by post.

I will let the forum know if the issue of apps freezing gets resolved by this curse of action 

cheers

[Leanne_T]

Thanks for coming back to me @PolyAnn 

Please do let us know how you get on once you have received the replacement TV Box 🙂

Leanne. 

[PolyAnn]

Evening

replacement TV box received and installed.

the same issue with apps randomly freezing remains.

I’ll have to log another fault on Monday as I’m not receiving the service that I’m paying for.

cheers Paul

[Peter_W]

Thanks for the update @PolyAnn.

I'm disappointed to hear that the replacement box hasn't resolved this issue for you. 

It's definitely a good shout getting this raised with our team again though, and they'll be able to investigate further from there.

Peter

[Angie0904]

Hi

did you resolve this issue? Having the same problem with my second box too, app freezes after a minute or so, very annoying!!! I have tried everything as well but still it continues! Weirdly enough the channel i want to watch GBnews is available as a channel on my main box but upstairs box its on a app!  

[Peter_W]

Good morning @Angie0904.

Is your second box one of the Mini TV boxes, or is it an Apple TV Box?

Is it just GB News affected as well, or is it other apps too?

Peter