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EETV HD channels rip off

iannewhouse150
Investigator
Investigator

After 2 months of battling to get the TV Pro and Mini boxes to work without hardly any glitching and now having 3 x wifi hub extenders dotted around the house to help (not paying for these btw), the final straw was being told that despite being listed on their Entertainment Pack channel list which I subscribed to, AND me paying extra every month for the HD pack, Discovery 'HD' is only available if you have the 'BIG' Entertainment Pack for a whopping £48/month more than the advertised Entertainment Pack. All other channels are available in HD in the Entertainment pack, except Discovery. To make matters worse, when I pointed out their false advertising, I was told thee totally different stories by the useless complaints team. One being it wasn't included, the second being it was and it will be up and running shortly, then a call back to say no sorry, they were wrong and so is the website, so in needed to pay £48 extra to get that one channel in HD......BE WARNED PEOPLE, THIS COMPANY LIES, AND IS USELESS

11 REPLIES 11

@Weerab2024  Maybe but I wouldn’t hold my breath for it been soon or within the next year.  Mainly because this could have been done by now or even on launch of EE tv.  Ie make it a selling point.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
zulu17
Scholarly Contributor
Scholarly Contributor

@Weerab2024  @Chris_B 

If I undertand correctly  from NOW.

. source 

https://www.nowtv.com/membership/experience

Now standard   gives you upto HD 720p

Now Boost gives you upto 1080p full HD

Now Ultra Boost   gives you up to  UHD 4K HD

So that poses the question  as to why the linear Now channel s on EETV is being broadcast at less than 720p in Standard definition resolution if that is the case. Would they EETV not be entitled to receive 720p stream as standard ?