Watching Now Tv via the EETV Guide

[Midge190422]

Got my Full fibre broadband installed today. After a few frustrating hours trying to set everything up i am still having issues with EETV and in particular Now.

I have the Now entertainment package and can view channels through the Now app on my TV, but not if i try to view them through the EETV guide. If for example i try to view Sky Atlantic through the EETV guide (channel 342) the following happens

a message pops up saying “you need to set up Sky Atlantic or add it to your TV package. Press OK for more info”

pressing OK brings up a screen with some general blurb and a button saying “ Get NOW channels on EE TV”.

Clicking that results in an error message “ Sorry there’s been an issue. Try again later, or to order a new package today please call us on 0800 800 150. BTP-19002”

This happens for each NOW channel that i am supposed to be able to view.

How do I “set up” the channels, so i can view them through the EETV guide rather than the app? I shouldn't need to add them to my package as they surely are already part of it. I am not finding the EE app or the Website particularly helpful in solving this issue.

[DarrenDev]

It looks like you called us yesterday, and this issue is now resolved.  Is that correct?

[HantsLady]

Same issue here! We paid £30 for an EE Guide to install our box and explain how to access the channels such as NOW and Netflix through the app. He installed the box and demonstrated the remote but admitted he had no idea how the apps worked!

[Alanplatt]

I am having the same problem but, despite hours on the trying to it sorted, the problem remains. Will have to cancel my contract.

[DarrenDev]

Please email me at tv.apps@ee.co.uk @Alanplatt - include your EE account number in the email and I'll get it sorted first thing tomorrow morning.

[Alanplatt]

Have emailed you at tv.apps@ee.co.uk.

[HantsLady]

We got so fed up with EE that we have cancelled the TV and broadband and gone back to Sky.  Six weeks of waiting for the “offline team” to deal with the issues was beyond a joke.

[Alanplatt]

I was ready to leave after many hours on the phone butto no avail. Then posted in the Community hub and Darren sorted the problem straight away. Should have got in touch with him first.

[Jaylloyd]

What did he do as I’m having same issue 

[DarrenDev]

What error do you see @Jaylloyd ?  Your account looks to be set up correctly, so I can't see any reason why Now TV channels wouldn't play on your TV Box Pro.