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EETV HD channels rip off

iannewhouse150
Investigator
Investigator

‎01-02-2025 04:38 PM

After 2 months of battling to get the TV Pro and Mini boxes to work without hardly any glitching and now having 3 x wifi hub extenders dotted around the house to help (not paying for these btw), the final straw was being told that despite being listed on their Entertainment Pack channel list which I subscribed to, AND me paying extra every month for the HD pack, Discovery 'HD' is only available if you have the 'BIG' Entertainment Pack for a whopping £48/month more than the advertised Entertainment Pack. All other channels are available in HD in the Entertainment pack, except Discovery. To make matters worse, when I pointed out their false advertising, I was told thee totally different stories by the useless complaints team. One being it wasn't included, the second being it was and it will be up and running shortly, then a call back to say no sorry, they were wrong and so is the website, so in needed to pay £48 extra to get that one channel in HD......BE WARNED PEOPLE, THIS COMPANY LIES, AND IS USELESS

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎01-02-2025 05:52 PM

@iannewhouse150  Big Entertainment isnt £48 a month more than Entertainment.    Full works it’s a lot more expensive as you get everything.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Chris_B
EE Community Star
EE Community Star
In response to Chris_B

‎01-02-2025 05:53 PM

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To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
zulu17
Prodigious Contributor
Prodigious Contributor

‎01-02-2025 11:37 PM - edited ‎01-02-2025 11:40 PM

@iannewhouse150  As far as I am aware if you have the EETV Entertainment package you will get the Discovery channel  in SD and if you have the HD addon you will have it in HD. If you are not getting it  with the HD addon and you are getting the remaining Entertainment channels in HD then it is probably a problem that EE technical team should be able to  resolve offline. Why you are getting differing messages  when contacting EE is suprising and suggests that that issue has probably not been routed to the right team for resolution.  I suspect they might be confused as unlike the other subscription  channels in the entertainment package Discovery is  a WBD channel not a Now channel.

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Weerab2024
Scholarly Contributor
Scholarly Contributor

‎02-02-2025 04:56 AM

@iannewhouse150 Some of the customer service agents aren't as knowledgeable as they should be.

HD and 4K add on is available at £6 on the entertainment packages but is available as standard on the sports packages. 

EE Apple TV box, EE mini box, Full Fibre 900, Sky Stream
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