EETV EXTRAS / ADD ONS

[Eastie19]

I was told I could change my package month;y or add on extras on a monthly basis as the app confirms in the options - however on ringing EE to add on the cinema extra at £9.99 a month I’m told they are unable on the system to add on any extras or change any packages and this has been the case for the last month? 

surely this is mis selling the product on the basis you can change packages monthly and now be told they are unable to make any changes on the new EE packages?

[DarrenDev]

Who told you that you couldn't flex @Eastie19?

Our online ordering processes still aren't ready, but you can flex by calling us any time. 

[Eastie19]

I rang now  ee and someone else managed to try and switch it on and transfer it from now membership , as yet channels aren’t on still - any idea how long it takes to process transfer add on?

[DarrenDev · Accepted solution]

Normally just a few minutes, but unfortunately your order has failed and is now stuck.

Can I ask you to please send me an email at tv.apps@ee.co.uk so that I can investigate this further?  I'll make sure you have service today, one way or another.

[Eastie19]

Thanks just emailed you 

[Eastie19]

It is the monthly add on extra for now entertainment at £9.99 

[Eastie19]

Thanks for your help Darren , all working  now 👍

[Will461]

My contact started in 1 November I just wanted to add had to tnt sports. I have sky sports in hd. Now been told I can’t add the hd till next month. The previous advisor said I could and leave it an hour. Who’s right. To be told two completely different things is poor.