No picture

[Jackbry]

I don’t have a picture from my main set top box only sound 

I have changed the cable and turned the box off at the wall but nothing 

I can never get through on the phone 

[Jackbry]

I don’t have a picture from my main set top. Ox. I have changed the hmdicable but still no picture

[Schockwave]

@Jackbry , no need to write two threads about the same thing, just continue in the same thread, but you do have a few minutes to amend the thread.

If you ring customer service press 2 then 2 you should get through to a human being.

[Peter_W]

Hey there @Jackbry!
Welcome to the Community, and I've just gone ahead and merged your two threads together 😊

Since you noticed these issues, have you tried doing a light reset on your box?

This won't affect your saved recordings, and you can find the details you need on how to give this a go here:

How to reset your EE TV Box | TV and Sport Help | EE

Peter