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EE tv box pro remote not working my Sharp tv...any help would be great

grahamgreen1
Visitor
 
2 REPLIES 2
Peter_W
EE Community Support Team

Hey there @grahamgreen1.

Welcome to the EE Community 😊

Your remote should connect automatically with most TVs, but if you're having some trouble it could be worth giving it a reset.

You just need to press and hold the Home and 9 key until the EE logo on your box flashes purple 3 times.

Peter

Midnight_Voice
EE Community Star
EE Community Star

@grahamgreen1 

What @Peter_W  said.

But if it still doesn’t work, it may be because your TV is just badged Sharp, and is actually made by UMC, and needs a UMC code for the remote, not a Sharp one.

If this is the situation, it is something the automatic TV recognition on the Boxes Pro and Mini cannot cope with 😢

So you can either live with it, or source an earlier YouView remote (any one will do, though my choice would be the original curvy one for maximum flexibility), where you can try the codes for UMC, and maybe one of those will work.

https://uk.humaxdigital.com/support/?category_id=14&product_id=885

and select Remote Control Code List.

Or a One For All remote can be similarly versatile.

It does mean you will lose the Bluetooth option, and go back to needing line of sight with IR, though.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*