Hi all,
It's worth starting by saying that my broadband and TV are good and that I had good service from the young lad, Harry, at my local EE shop (Newtownards NI) and from most of the helpline people on 150. It didn't go smoothly, including a double delivery of the hub and TV boxes - both late. But all's well that ends well.
A few problems though. I won't die on a ditch over any of them because I have: excellent broadband speed; a router that gives me good wifi around the house; and almost all the TV channels I want. (I've had to improvise using the satelitte tuner on my TV to get PBS America and Talking Pictures TV).
But...
Like a lot of people on here I can't get the wifi controls from the app. It just doesn't work or get me anywhere near working.
I can't measure my broadband speed because I seem unable "link" my "ID". Harry said he'd done this for me in the shop, but nothing doing. When I try to sort this out online it wants to put me through setting up the hub from scratch - not something I want to risk given I have most of what I want, and I've changed my SSID and password. Surely there's another way to do this without having to "Go directly to jail; do not pass go, do not collect 200."
I can't subscribe to Discovery+, despite it being stated multiple times by EE that a broadband and TV package includes free access to all Discovery+ channels. I get the TNT Sports channels directly on the TV listings, but cannot access the rest of Discovery plus. I've been through all the various routes to initialise the channel but it either asks me to login, which doesn't (related to the linking of my ID?) or I have to sign to pay a monthly subscription.
It's a bit frustrating, so any help will be appreciated.
Thanks.
Henry
