EE apple TV box remote issues

[Weerab2024]

I have had my EE apple TV for a year now and the last couple of days the remote is running out of battery, but the batteries are not dead because if I change the batteries to another remote, they still work.

I have tried a couple of fixes suggested online to reset the remote but these do not work. 

When I put in different batteries that work when I switch to another remote they last a day and then I have the same experience.

Is the EE supplied remote now becoming faulty?

[Ritu_D]

Hi @DSkeelo 

Thanks for checking if any of the buttons were stuck. 

Please Contact our guides and they will be able to take a look into this for you. 

Thanks 

Ritu