EE apple TV box remote issues

[Weerab2024]

I have had my EE apple TV for a year now and the last couple of days the remote is running out of battery, but the batteries are not dead because if I change the batteries to another remote, they still work.

I have tried a couple of fixes suggested online to reset the remote but these do not work. 

When I put in different batteries that work when I switch to another remote they last a day and then I have the same experience.

Is the EE supplied remote now becoming faulty?

[Weerab2024]

@DarrenDev apologies for the delay in my response. 

Yes I received the remote and can return the old one.

Many thanks for your help. 

[Weerab2024]

@DarrenDev I just turned my EE apple TV box on after a day or so and the new remote control also stopped with the supplied batteries (only a week old). 

I put in some old batteries and it's working now. 

Do you think the issue could be with the box?