EE TV pro box sound volume extremely low.

[Arnookie]

EE TV pro box sound volume extremely low. Tried swapping hdmi port and new hdmi cable but sound is ridiculously low. Even with my brand new TV on full volume we can barely hear the TV.  TV is loud with all other devices but not the EE TV pro box. Turned off Dolby 5.1 on the TV and both with or without this turned on we can barely hear the TV even at 100% volume. Can't see any settings in the EE TV pro box to disable or change sound output. Anyone know of a fix. I don't want to use a sound bar just to use the EE TV pro box. 

[Midnight_Voice]

@William131 

Turning on Surround Sound automatically pushes the box to maximum volume.

I’d hazard a guess that if you went back to Stereo, you would find that the box wasn’t at maximum volume there.

[William131]

Yes that's correct Sent from my Galaxy

[MTIG]

The sound is really low on some channels. 
had SKY before used to watch on volume 14-18.

now having to put on on 65+.

Package is great and half the price of Sky but volume issue is very frustrating.

Is there a fix?

[TechAmalgamator]

Thanks, Switching on HDMI Surround sound fixed the low volume on the EE TVbox.

[naylor2006]

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@Midnight_Voice wrote:

@William131 

Turning on Surround Sound automatically pushes the box to maximum volume.

I’d hazard a guess that if you went back to Stereo, you would find that the box wasn’t at maximum volume there.

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Hello Midnight.

Indeed, also disables the volume control on the box all together, would be nice it if all tied in with HDMI control etc, like when you set Surround Sound on, the EE remote will then control whatever sound system you are using.

Even if you're not running an AV or external sound bar etc, most TV's should be able to take the 5.1 mix and probably appreciates it, especially those ones that brag fancy replicated SS etc.