EE TV freezing

[Adam099]

EE TV keeps freezing and cutting off ever since Full fibre was installed. All other apps stream fine? 

I’ve followed all the instructions, reset everything and even factory reset the box!? 

[DarrenDev]

@Adam099 I can confirm that your TV Box is affected by one of the known issues. I'll update here again when I have a confirmed fix.

[DarrenDev · Accepted solution]

That's it patched now @Adam099 - you should find that it'll work correctly now, and won't keep stopping after 4 minutes 20 seconds.

[AndyC00k]

Hello I have this issue, keeps freezing every 4 minutes, how can I fix this ? 

[Debbie_G]

Hi @AndyC00k.

Welcome to the community.

Sorry to hear your EE TV Box is freezing every 4 minutes. Could you try fully rebooting both the router and the TV Box, and check whether any software updates are available on the box? If you’re using the EE TV app, it’s also worth clearing the app cache or reinstalling it.

If you’ve already tried those steps and the issues still happening, I’d recommend getting in touch with our Customer Support team so they can take a closer look and help get this sorted.

Debbie