We have recently had full fibre installed and a EE tv box pro. It all seems very good until you try to watch live tv ... say BBC 1 or a Sky Sports football coverage as part of the Full Works package. Coverage freezes repeatedly. Coming out of coverage and going back in results in freezing again and again with about 4 minutes between faults. I have contacted EE technicians and they tell me that it is a known fault. They claim to be working on a fix. We are beginning to think this was all a costly mistake and we should cancel our contract.
@StephenRyan the failure rate of TV Boxes is incredibly low - replacing the box will almost certainly not solve anything. Getting in touch will allow us to perform proper diagnosis to find the cause of your issue.
