EE TV and Now TV account

[dcump82]

Afternoon.

I have  an EE TV (Apple 4K and mini boxe) account with TNT sports package.  I also have a separate NOW TV account with Sky Sports but this is not the account that is connected with my EE TV.  Is there any simple way to get these sports channels added to the EE TV guide   

I dont mind having to watch the sky channels through the Now TV app but I'd prefer to have them in the TV guide.  However the Mini boxes keep logging into the different account that must have been setup in store when I signed up- meaning every time I want to watch sky sports through the Now TV app I have to manually sign out of one Now TV account and resign into the Now TV account with the subscription.

I have phoned EE but it seemed to be difficult to explain the issue.  I also went into an EE store but their only advice was wait for the 6 months of sports to run out  and then reactivate with the account that is associated with EE TV via the app.  (side issue my app functionality is half baked - ever since I switched from BT broadband) 

Hope this makes sense to someone!!

[dcump82]

Hi Guys,

Still no resolution.

On my EE TV min box I am automatically logged in to a Username (not an email address) DCU*MPSTONE1 

If I logout and say Ive forgotten username/address it directs me to reset as nowTV/youview which must be legacy and is no help because it's for TalkTalk customers only.

I've used the Username on the Now TV website but its not attached to any of my email address so can't reset password.

Tech Support help has dried up. 

Ive made a formal complaint, waited 9 days. Missed 2 calls due to work but can't get back through.

Can that Username help me?