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EE TV ID problem

Nickybutch
Established Contributor
Established Contributor

‎07-08-2026 08:56 PM

Hi, I ordered my EE TV package this afternoon and started to create my BT ID account to be able to use the package. I did this and received a BT ID activation email at around 6.14pm, after activating the link, it says to wait around 10 minutes for it to process. At 8.30pm there have been no change and no activation link or email from BT and EE are not answering to my emails or able to help via their messaging system. I will try again tomorrow, being Saturday to see if it works. Any ideas ?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2026 09:02 PM

When you have EE BB & TV you use your EE a/c, not MyBT a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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DarrenDev
EE Product Expert

‎08-08-2026 08:53 AM

Just to be clear @Nickybutch - you have an EE account, so it's an EE ID you're needing/using. Not a BT ID.  You used it to log into these forums, and it's working fine.

What "activation" are you waiting for? What is it you want to be able to do with your EE ID that isn't working for you?

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