EE TV Can’t find account on Apple TV or mini box

[kitkat93]

Hi, I wondered if anybody could help me.

We have had EE installed today and the Apple TV is showing error code AAU910 and the mini box error BTP-15000 saying no subscription found.

Any help would be appreciated as I want access to the live tv.

Thanks

[Midnight_Voice]

@kitkat93 

Installed yes, but has it been activated yet?

[Katie_B]

Hello @kitkat93. 

Thanks for coming here. 

Could you please confirm if you are using the new Smart Hub that was provided?

Our TV team should be able to get this resolved for you. 

I have sent you a private message with more details. 

Katie