EE TV Box Pro Netflix unable to connect

[Mo_dawood]

Hi

I'm presently pulling my hair out. I've been trying to go onto my netflix app on my ee tv box pro and failing. I've tried signing out of netflix and signing back out again, I've reset the TV box to factory settings, I've unplugged my router and connection to the box, I've tried goggling and searching these forums too. 

All my other apps are working great on the TV box and I dont seem to have any Internet connection issues. I have done a speed test too to confirm this. The message I seem to keep getting on my netflix app is "netflix is unable to connect." I'm unable to go past this.  

Is anyone able to help please?

[Ali_A]

Hi @Mo_dawood Welcome to the EE Community
 

Sorry to hear you’re having trouble setting up Netflix on your TV Box. 

Can you sign in and stream Netflix on another device using the same account? If that’s working, it confirms your Netflix subscription through EE is active and set up correctly.

As you’ve already tried a factory reset on both the TV Box and the hub without success, the best next step is for our TV Tech team to take a closer look and run some diagnostics. You can reach them here Contact Us | Technical Support for EE TV | EE

They’ll be able to dig a bit deeper and get this sorted for you.

Ali 

[DarrenDev]

Sorry, I missed this last night.

Before calling, check out the parental control settings on your broadband.  It has been reported previously that having them set to Strict can cause Netflix to be blocked.

[DarrenDev · Accepted solution]

I've just been notified that there was an issue caused by a recent Netflix app update, which only affected the app on the TV Box Pro.  Netflix have now rolled back their update, and the issue is now resolved.