EE TV Box Pro Issue

[JRODJonny]

My father has the EE TV Box Pro and about once a week on average, when first turned on, it will have no network connection, and needs to be powered off for a minute, then restarted before it will connect to the network, does anyone know why this is? Or how to solve this issue?

[Leanne_T]

Hi there @JRODJonny 

Thanks for coming to the community, 

Have you tried restarting the router to see if this stops the EE TV Box dropping the network connection?

Is the EE TV Box connected via WiFi or a ethernet cable? 

Speak soon 🙂

Leanne.

[JRODJonny]

Ethernet, it happens at least once a week on average, and has for a quite a while, so resetting the router won't do anything for a recurring issues like this.

[Leanne_T]

Hi @JRODJonny 

Thanks for coming back to me. 

In this case, please give us a call and our broadband tech guides will get the TV connection looked into, and see what is needed to stop this happening.

Thanks 🙂

Leanne.