EE TV App Error AJ963

[ijwainwright]

Is the iOS version ( 6.4.0 ) of the EE TV app now dependent on a particular operating system on an iPAD?

Following the recent update I am consistently receiving error code AJ963, and despite the iPAD being paired with the TV box I cannot log in to my account.

I have deleted the app and re-installed it from scratch and successfully re-paired it with the box but it will not accept my login.

Everything works as expected on my iPhone running the same version of the app, but the iPhone is much newer and the operating system is up to date.

Any help would be appreciated.

[David-TVTech · Accepted solution]

Hello @JaneMilo sorry for the delay in reply.

As @ijwainwright mentioned we've been working to better understand this issue, which is definitely around the TV Provider data on older IOS devices, and the team are discussing direct with our contacts in Apple. We know that re-pairing the device will not change the provider settings. Meanwhile they have suggested trying the following as a work around - could you try this and let me know how you get on? 

1. Launch the Settings application
2. Select "EE TV" from the list  on the left hand side (may need to swipe down or search for TV Provider)
3. Toggle TV Provider access switch to off
4. Launch the EE TV app
5. Try signing in to the app

TV Provider switched OFF

[JaneMilo]

Hi David

Thank you so much, I have finally managed to get it working again on my iPad by following your instructions.

[Carnegiered]

Hi

I'm having the same issue as well.  Got an IPad Air 2  using 15.8.3. and getting same error message when trying to use the EETV app.

Please keep me updated with any updates. 

[David-TVTech]

Hi @Carnegiered, thanks for letting us know. Did the workaround to switch TV Provider to off above work for you?

Thanks

David