EE TV Account not found Code: AAU910

[Profile closed]

 

We are trying to set up our Apple box. When trying to sign in to EE TV it gives the message in the photo. We have EE broadband and have paid for the full works subscriptions. Any help would be much appreciated. 

[Ali_A · Accepted solution]

Hi @Profile closed 

Have you had a chance to look through Set up the EE TV app on Apple TV 4K? 

If you're seeing this error there could be a few possible reasons - 

•  Is the EETV package set up and complete on your account - You'll need to call Customer Care for a guide to check this.
   
• Update the EE TV app
  Go to Settings, Apps and make sure Automatically update apps is turned on.
   
• Update the Apple TV software
  Go to Settings, System, Software updates and select Update software.
   
• Check the obvious- Is Apple TV connected to the EE Home broadband connection? If not, it won't work. 
   
• If Customer Care confirm your service is active, and you've tried all of the above and it hasn't worked, reboot both the Hub and Apple TV box, wait for them to reconnect and try again.

Ali