EE Pro Box charges

Taffytone · ‎09-10-2024

Hi I've asked for a EE Pro box , and I've been told I'll have to pay an extra £6.00 a month .

To which I've agreed , I was expecting a delivery yesterday which arrived but......instead of the Pro Box it was 3 x boxes of WiFi Eqt which I never asked for as I only changed to fibre in the summer .

Today I've had another message that a package is coming today , ..let's hope it's a Pro box . But...... 1. Why was I sent the WiFi Eqt

2. Why do I have to pay an extra £6.00 a month ?

DarrenDev · ‎10-10-2024

I'm unable to find your account information @Taffytone - can you please email me at tv.apps@ee.co.uk with your account number, and I'll be able to explain the orders/charges on it.

View solution in original post

XRaySpeX · ‎09-10-2024

@Taffytone : Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DarrenDev · ‎10-10-2024

I'm unable to find your account information @Taffytone - can you please email me at tv.apps@ee.co.uk with your account number, and I'll be able to explain the orders/charges on it.