09-10-2024 12:04 PM
Hi I've asked for a EE Pro box , and I've been told I'll have to pay an extra £6.00 a month .
To which I've agreed , I was expecting a delivery yesterday which arrived but......instead of the Pro Box it was 3 x boxes of WiFi Eqt which I never asked for as I only changed to fibre in the summer .
Today I've had another message that a package is coming today , ..let's hope it's a Pro box . But...... 1. Why was I sent the WiFi Eqt
2. Why do I have to pay an extra £6.00 a month ?
Solved! See the answer below or view the solution in context.
10-10-2024 10:24 AM
I'm unable to find your account information @Taffytone - can you please email me at tv.apps@ee.co.uk with your account number, and I'll be able to explain the orders/charges on it.
09-10-2024 08:21 PM
@Taffytone : Which EE BB plan are you on? What EE router do you have?
10-10-2024 10:24 AM
I'm unable to find your account information @Taffytone - can you please email me at tv.apps@ee.co.uk with your account number, and I'll be able to explain the orders/charges on it.