Discovery + premium

[Eptonsal]

I have the full works tv package with ee tv. I am able to watch discovery+ but I am unable to watch any premium content ie premiere football. 
Please could someone assist me?

[JakeD1]

Hi 

yes I can watch sport on the tv and in the tv app

just checked again it shows discovery + premium on the EE online account but my app has reverted to basic and discovery + is on basic all apps and online have same email 

there is also a new activation tab on app press it it takes me to online and it say’s activated but apps still the same 

[Peter_W]

Whilst this is going to sound really simple @JakeD1, have you tried logging out of the Discovery+ app and logging back in? 

It may just take a bit of time for this to update.

Peter

[JakeD1]

Hi yes I have 

I have also deleted both apps and re downloaded them still the same I have taken pics for info

 

 

 first pic online second is app third is discovery +

[Peter_W]

Thanks @JakeD1.

It's particularly odd that it's showing differently between the app and browser versions of your account, so I think it's best to get this double checked with our customer care team. 

They'll be able to get everything brought up at our end, and make sure things are all set up as they should be.

Peter

[JakeD1]

Hi 

is there any word on when this is getting sorted as not heard anything back yet. 

[Michael_D]

Hi @JakeD1 

Did you give our customer service guides a call as @Peter_W suggested, for them to have a look at how it is set up on your account?

Michael

[JakeD1]

Hi there was no mention of me calling them but I will 

[Michael_D]

They'll be the best people to speak to @JakeD1 as we don't have access to your account details here.

Keep us posted with how you get on.

Michael

[smc14]

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@JakeD1 wrote:

Hi there was no mention of me calling them but I will 

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Did you get it sorted yet ? If so, how?

[JakeD1]

Hi 

yes I got it sorted. Had to call and they de-linked my discovery account and I had to re activate it and all is good.