Code Yvm102

[Lea79]

Any one Keep getting code YVM102.. definitely not the broadband as all apps on smart TV work .. very annoying 

[Midnight_Voice]

@Lea79 

https://support.youview.com/youview-box/error-messages/fix-for-yvm102/

This is the legacy YouView help entry, as BT and EE error help tells you what to do, but never tells you what the error actually means, which can be as useful, or even more useful, than the fix.

So it tells you your Box (Pro?) can’t see the router. And as your TV can, you know there’s no wider problem.

So follow the steps in the link, and see if they make the error go away.

(Note, by the way, that you may need to reboot the router even though the Box seems to be the only item affected. I wanted to watch the BBC iPlayer yesterday, my TV errored on this, it was fine on my Box Pro, but when I went back afterwards to fix it on the TV, even a delete and reload of the app didn’t work. But a router reboot fixed it straight off.)

[ServiceFailure]

yes - this is a reoccurrence for me of a previous similar issue that 'went away'
reading threads here, it appears to be a 'bug' or 'fault' that a 'fix' is being prepared for.
I expect the fix is to simply stop the TV box from connecting over ethernet as that is where the bug seems to be, but it has just made the problem worse.

[Midnight_Voice]

@ServiceFailure 

I think that expectation is awry, as it would affect thousands of users.

If the bug is in connecting over Ethernet, that that is what they must find and fix.

[JenB18]

For the last few weeks we've also been getting this error code, most often (and almost every time) when pausing playback of a recording. It usually corrects itself within seconds and at best is just annoying to see the error on screen so often. However sometimes playback just stops (the spinning wheel of futility appears) and we lose apps from the home screen too before needing to reboot everything. I've tried rebooting the Smart Hub 2, the box, removing the ethernet cable for 20+ seconds... And yes our smart TV and all other devices work fine on wifi - just the EE box connected directly to the SH2 by ethernet cable is now behaving like this. Has there been a recent update? We have otherwise had no problems when connected via ethernet for the last 6 months or so.

[Midnight_Voice]

@JenB18 

You lose apps? You mean they actually vanish from Apps, or just that they won’t load any more?

Either way, go to Settings/Factory Reset/Factory Reset (Keep Recordings)

That should be more thorough-going than a reboot.

[JenB18]

I meant that the Apps vanish from the home screen and don't load when the connection is actually lost. They reappear after rebooting. Thanks for the tip, I will try next time. I am also interested to know why this has started happening recently and whether EE is providing a solution?

[Leanne_T]

Hi @JenB18 

If this continues after the factory reset, please call us and the team will get the error code looked into for you and let you know what is needed to get this resolved 🙂

Leanne. 

[JenB18]

Thank you @Leanne_T @

Although reset didn’t help in this case I found the solution yesterday when I noticed the appearance of the error on screen co-inciding with the streaming programme being paused and my partner returning to the lounge room.  Turns out that the flat Ethernet cable routed from the hallway to the lounge room has been damaged by the repeated opening and closing of this door so now I will replace it and figure out the best way to avoid this friction point! I hope the original poster has also found a solution.

[Midnight_Voice]

@JenB18 

Glad you managed to stamp out the problem!