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Changed From BT To EE Big Entertainment Package seems stuck

wellsley
Explorer

So, I changed over from BT to EE, getting new fibre broadband and the EE Big Entertainment Package. This package includes Now entertainment and Now Cinema, I already had these subs direct from Now. I have twice gotten a code to give to EE for them to take over the billing but as yet is has not worked. I am presuming that because of this, there is no billing information about my new set up. Although I have been given my final leaving bill from BT. So of course I am now worried that I am going to get billed twice for the Now subs. I'm starting to get quite frustrated

2 REPLIES 2
DarrenDev
Ace Contributor
Ace Contributor

Sorry to hear of your poor experience @wellsley 

I can confirm that your order is stuck - the Now TV account has failed to transfer to EE.  I'm afraid the only way to fix this would be to call us again.

Yeah, thought it was looking like another call, I've earmarked tomorrow morning as at work now. watch this space 😏