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Cannt log into discovery plus on fire stick

kazzazam
Visitor

I have a fire tv stick 4k max (2nd Gen)

Fire os 8.1.0.6 latest version

I can log in to discovery plus website

When using app get invalid email address or password when trying to login

Is this working for anyone 

 

 

 

7 REPLIES 7
DarrenDev
EE Product Expert

It's the same login for all devices, and there's no possible way that an account could work on one device and not another. I can only suggest that you check what you're entering very carefully - maybe open an Incognito window in your browser and try logging in manually there (without using stored password), just to confirm the details are what you think they are.

cstone53
Investigator
Investigator

Did you ever find a solution to this? We had this problem last year. Discovery were useless. Said they would get back to us and didnt. So cancelled subscription.

Signed up again this year and logged in fine. Now all of a sudden logged out and keep getting invalid email/password error on TV app. But can log into website fine. 

I'm hoping you found a solution?

Katie_B
EE Community Support Team

Hi @cstone53

Thanks for coming here. 

Are you connected to a VPN on your Smart TV?

Katie

Hi Katie.

No I'm not. Just to the home WiFi.

Christopher_G
EE Community Support Team

Hi @cstone53 

Are you able to change the password to a secure password that has no symbols in, just to test to see if it lets you log into the TV app and website?

Chris

Thank you Christopher, that has worked! 😀 

I think discovery need to up their game, that should not be an issue! Especially when it used to be logged in with no problem and could log into the website. How very strange! But pleased it is working again....for now! 🤣

Chris_S
EE Community Support Team

It's great news that it's worked for you @cstone53 Just let us know if you have any other questions and we'll be happy to help 😊

Chris S