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Cannot chromecast TNT Sports via EE TV app

mihir993
Explorer

‎29-12-2023 06:30 PM

Hello

I have recently become a BT (now EE) customer and have access to TNT Sports.
I understand that you can register up to 4 devices on the EE TV app - my father-in-law has downloaded the EE TV app and can manage to view TNT Sports fine. However, when he tries to chromecast to his TV via the EE TV app, he gets an error message and we can’t figure out why this is. The chromecast works fine with YouTube, for example, so can only surmise that this is an EE TV issue.

Any help would be appreciated! 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎29-12-2023 06:45 PM

Hi @mihir993 

What does the error message say. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
mihir993
Explorer
In response to Northerner

‎29-12-2023 07:39 PM

Hi Northerner

All it says is ‘Sorry, an error has occurred. Please try again.’ There’s no associated error code.

Thanks

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DarrenDev
Ace Contributor
Ace Contributor
In response to mihir993

‎30-12-2023 02:03 AM

Unfortunately it's not currently possible to Chromecast to Android TVs, or "Chromecast with Google TV" devices. We've made Google aware and we're working closely with them so that they can identify and fix the bug.

As it's TNT Sports that you're trying to watch, you could install the discovery+ app on the TV instead. If you haven't already, you can activate your included discovery+ subscription at www.bt.com/sport/activate-discovery-plus

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