Bt/EE TV LINK iphone14

[DACA]

I had an iPhone 12 which worked fine with BT TV. In may I got an iphone14 and can no longer connect. I have deleted the app turn box & phone on/off. Restarted router which is up to dat but still no go. What is the solution 

[Leanne_T]

Hi @DACA 

Thanks for coming to the community. 

Do you get an error message when trying to connect? 

Can you access the app on any other device? 

Leanne.

[DarrenDev]

Are you trying to pair the app with your TV Box to be able to set recordings? If so, is the app not showing your box when trying to pair? Or does it find your box but then show an error when trying to connect?

[DACA]

Hi Leanne nice for you to reply we both have 14s so same results

Regards

David Airey

[DACA]

Hi I wish to connect my phone to the app so when out & about I can set up
recordings. The tv/box show iPhone (this phone) connected but the link
between the app and phone doesn’t work. I get the message phone can’t be
found etc. I can’t give you the exact message at present but I’ve tried all
manner of things since May when I got this phone

Regards

David Airey

[DarrenDev]

Could you please email me at tv.apps@bt.com so that I can investigate further? Let me know the username you've logged into the app with and it'll help me find the issue faster.