Just to be 100% clear here @imacken
There was only 1 true transition here: TNT Sports moved from discovery+ to HBO Max.
For those with an active subscription, and who remember their discovery+ account details, the transition has been very smooth. Guidance was provided - i.e. just log in with the same account you already use. On the TV Box it was even simpler - the app automatically carried the credentials across. This was very successful.
Some complications:
- Users who forgot their discovery+ details, as they hadn't used them in a log time.
- Users who activated a Sky subscription for HBO Max with a different email address to their discovery+ account.
- Users who ended their subscription for TNT Sports but discovery+ had continued to work (a fault on our system), and therefore thought they'd still be entitled to HBO Max.
- Users who then wanted to upgrade the sport subscription to add entertainment (not commercially something we're allowed to offer).
On the same day (but unrelated to BT/EE):
Now TV have also taken HBO Max content into their app, and THEY also offer access to the HBO Max app. The key part here is that THEY offer the access - we're not allowed to. We wanted to automatically enable everyone for the app who had a valid Now TV subscription, but we weren't allowed to. The guidance we had prepared to help customers on this was invalidated the day before launch, when processes (not ours) were changed.
I totally understand why you'd want to activate HBO Max - I would be the same. For those who haven't chosen to take this route, everything is working exactly as it did before. The transition was successful.
