Can not activate discovery

[Nickgreg74]

I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this 

[Leanne_T]

Hi @Hazza60 

Thanks for coming back to us. 

Do you have TNT Sport as an inclusive extra on your mobile account? 

Does this show active in your EE app add-ons? 

Leanne.

[Stuey01]

This solves it thanks

I was having the same issue, in order to get through the activation process I had to disable the pop up blocker in my browser settings.  As soon as I did that I was able to activate it from within myee.

lots of people reporting this issue, shame no one seems to be reading your post, and the support team don’t seem to be aware of how to sort this.

[liztunks]

Thanks for the advice, Stuey01, I finally got someone really helpful at EE to tweak my account and it works now. 

[Madrid1]

I’m having the same issues so please could technical support contact me.

Thanks 

[Leanne_T]

Morning @Madrid1 

Thanks for coming to the community. 

Do you have a mobile or broadband with EE TV account? 

Have you previously had a discovery+ account? 

Leanne.

[Madrid1]

Hello

I think I’ve managed to register now after reading a community message about removing pop up blocker.

Thank you

Sent from my iPhone

[Leanne_T]

Thanks for letting me know @Madrid1 

Leanne 🙂

[Gradorlyn]

I have exactly the same problem.Help please

[DarrenDev]

@Gradorlyn I can see you're using the Safari web browser. Can I ask you to please try a different browser, as there are known issues with Safari.

[Gradorlyn]

Ok I will try on a different browser thanks