Busiest Home 1.6Gb with BT TV Package

[connector99]

Just tried to order Busiest Home Broadband, with BT TV, but was told that the system cannot support ordering the two together - anyone else verify this? You can order Busiest Home as broadband only, or order BT TV and a lower broadband package but with no guarantee it can be upgraded in future. Anyone else had this?

[DarrenDev · Accepted solution]

That is correct I'm afraid - it's not currently possible to order TV on the 1.6Gbps package as they're on different systems that aren't currently compatible.  We're working on it - we hope to offer it later this year.

[connector99]

Sounds like you launched the product too early. It's marketed literally for busiest homes, with families, kids etc, but you don't expect those families to need TV?! Seriously?

[DarrenDev]

Those who want EE TV can take a lower speed for now.  Those who just want the fastest broadband can benefit from the new service for a few months.  Launching later would just have prevented those customers from benefiting for no reason.  🤷🏻

[connector99]

That isn't true. I was told by EE that if I took a 900Mb service with TV now, there may not be a path to upgrade to 1.6Gb in the future, which sounds crazy, but that's what is being said.

[DarrenDev]

Sorry that you've been misled - you will be able to upgrade at a later date.  We will have options for all account types from all previous services to update to the new services.

[connector99]

Ok, without a estimated timescale, it's better to wait. Later Date could be tomorrow or next year.

[Brugie58]

Darren

I assume that you can still use the 1.6Gb package with SKY TV

I have not tested it yet though, as since my switch from SKY FTTP to your 1.6Gb on the 16th has resulted in no service so far

The swop to the 2.5Gb ONT has been a disaster putting it mildly 

[Deadlyhifi]

It’s incredibly disappointing that this is the case. What makes matters worse is that I keep being sent offers to take up EETV from EE, only to be told I cannot have it. 

im about to sign up to sky for another long period - when really I’d like very much to try EETV. 

id love to understand what is incompatible about it too. Different systems being what? The ordering system or something else. 

im

happy with the speeds of busiest home fibre but a shame we can’t leverage that with TV streaming. 

[DarrenDev]

The incompatibility is with the ordering system @Deadlyhifi - the fastest broadband packages only exist on the new ordering system, but TV isn't currently available on it.