Box pro not working on second day after working correctly yesterday.

[Newee]

Box pro not working on second day after working correctly yesterday. Left with flashing light only. Nothing relevant in Community.

[Midnight_Voice]

@Newee 

Not even this?

https://community.ee.co.uk/t5/TV/TV-pro-box-keeps-flashing-and-won-t-turn-on/td-p/1449325

[Newee]

Thanks for the reply.

This involves doing a full factory reset which takes forever and deletes data. Part reset didn’t work. Now forced to do factory reset every time I use the TV and not always does it work. Now told by ee the fault is with the Ethernet cable previously used on BT setup as ee cable sent was too short. Awaiting delivery and will see if it works.

[Midnight_Voice]

@Newee 

Are you close enough to the router to try WiFi, and see if that works?

[Newee]

Wi-Fi on all the time. I’ve exchanged Ethernet cables but there is no difference. The TV is showing a loop of eeTV logo then blue screen with occasional reset menu. When offered chose factory reset and the loop continues.

[Midnight_Voice]

@Newee 

Sounds like you have a DOA, or near-DOA. That happens, and you probably need to ask for a replacement box.

[Natsy100]

It would appear we are experiencing the exact same issue with our TV box. I look forward to hearing how this issue is resolved. I would presume a replacement box is required.

[Peter_W]

Good afternoon @Natsy100, welcome to the EE Community 😊

Have you had a chance to try any of the things recommended in this thread, or in the link @Midnight_Voice shared?

If you're continuing to see this same issue after all of this, it's definitely worth getting it reported with our technical team so we can be sure everything has been checked from our end too. 
Peter

[Newee]

Hi Peter

I assume your comments are directed to me as I started this thread. I have tried all the things recommended by the Community and the Technical Staff. The replacement Ethernet cable arrived today, late and as expected proved no better than the current one. EE have now at last (and very reluctantly) agreed that an engineer should visit, no doubt replacing the set top  box which is now dead. The first appointment available is tomorrow week which means I’ll be without TV for 2 weeks!! Remember all I wanted to do was change my plan back to Sports and was forced to accept first a different Hub and then later a set top box. Remarkably when discussing the issues with Technical Support their representative seemed to show no urgency in trying to resolve the issue. Moreover she seemed to think raising the problem as a complaint would somehow resolve the issue.

[Profile closed]

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@Newee wrote:

…Remember all I wanted to do was change my plan back to Sports and was forced to accept first a different Hub and then later a set top box.

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Different hub and box?

Have you checked to see if they have re-contracted you?

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@Newee wrote:

Remarkably when discussing the issues with Technical Support their representative seemed to show no urgency in trying to resolve the issue. Moreover she seemed to think raising the problem as a complaint would somehow resolve the issue.

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If they are doing the same as their parent BT, they use complaints to track things because their other systems are so shoddy.