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Box pro not working on second day after working correctly yesterday.

Newee
Investigator
Investigator

‎11-10-2024 08:33 PM

Box pro not working on second day after working correctly yesterday. Left with flashing light only. Nothing relevant in Community.

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13 REPLIES 13
Midnight_Voice
EE Community Star
EE Community Star
In response to Newee

‎16-10-2024 09:30 PM

@Newee 

It gets it off her desk.

She may be looking at this from her point of view, not yours 😢

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
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Newee
Investigator
Investigator
In response to Midnight_Voice

‎17-10-2024 07:51 PM

Your correct on both counts unfortunately. I sense she had the last laugh by making me wait 2 weeks for an engineer instead of posting a box as needed.

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Newee
Investigator
Investigator
In response to Profile closed

‎17-10-2024 08:21 PM

As I moved my plan from Sports to Entertainment in the summer, I got re-contracted. When I moved it back to Sports recently I got re-contracted again.

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Profile closed
Not applicable
In response to Newee

‎17-10-2024 08:49 PM - edited ‎17-10-2024 08:49 PM

@Newee wrote:

As I moved my plan from Sports to Entertainment in the summer, I got re-contracted. When I moved it back to Sports recently I got re-contracted again.

Sigh. They are just making it up as they go along now!

You are supposed to be able to “flex” between TV packages at any point during your contract, the only caveat being you pay the going rate for the new package at that point.

You should not have been re-contracted.

FlexFlex

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