Big Sports package isn't including Sky Sports channels in HD as advertised

[stevefrisby]

I recently migrated over from BT to EE for broadband and a TV package on your website entitled "Big Sports" which is clearly promoted as having Sky Sports channels all in HD.  However when I try to access any of the sports channels in HD, I get a message telling me I something's wrong and I need to activate or update my package to include them?  This should not be the case as I'm on the correct "Big Sports" package which should be including them.  What's going on EE please?  I called a week ago to complain and someone said that this would be sorted "in a couple of days" but it's been a while now and nothing has changed!

[Michael_D]

Hi @stevefrisby 

Welcome to the community.

I can understand your frustration when you have taken the Big Sports package. Are you able to view the Sky Sports channels in HD through the Now TV app?

We don't have access to your account here to see what is happening after your call last week, but it is possible that the New Year has caused a delay.

The best thing I can suggest would be to speak to our guides again, and they can have a look to see what the latest is on a fix for you.

Michael

[JosePujols]

There is some info in this post that suggests you need to change package to get the HD if your existing big sport package was taken out before the free HD was implemented. It isn't added automatically apparently.

https://community.ee.co.uk/t5/TV/Inclusive-HD-with-EE-TV-sport-packages/td-p/1484850

[odgold]

You need to set up a NOW TV account to get sky sports.

[zulu17]

@stevefrisbyI believe that it was 13th December that EE changed their offer. Was your migration to EE broadband and EETV pack ardered on or after 13th December as it maybe that any orders prior to that date may be on previous package offer terms ?

Also are the TNT Sports and Eurosport HD channels working from the EPG or are they similarly not up and running ?

[garybs29]

When it gives you the message habe you tried pressing ok? If it's the 1st tine you maybe just need to activate them as it says by pressing ok