Basic Netflix package included with my Broadband

[MD1955]

I  joined EE broadband  and TV  Package a few days ago, the  Basic Netflix included, I was under the impression  that  included  adverts,  I'm  concerned  as I watched two episodes of a programme  showing no adverts can this be correct,  as I do not want to pay extra?

[Northerner]

Hi @MD1955 

What package does it say you have on your EE app/account.

Thanks 

[MD1955]

 Basic  package  with  free Netflik with adverts

[DarrenDev · Accepted solution]

I can confirm that the subscription included with your EE TV is for Netflix standard with ads, and also confirm that you have activated your included Netflix account.

The only thing I cannot guarantee is that you're using that account - i.e. that you haven't also accidentally created an additional account.  To be 100% sure, you can check the plan by logging into https://www.netflix.com/account - it says the account type at the top of the page.

[Midnight_Voice]

@MD1955 

Adverts on Netflix are very sporadic; it’s possible to watch for several hours, and never see one.

[Ray4850]

Hi i have Netflix standard with sky q, if i move to EE entertainment with Now and Netflix standard what happens to my sky one, and how to i set up with EE. spoke to a person in a store and wasn't very clear.

[Alex_H]

Hi @Ray4850,

Once you have cancelled your Sky Q Netflix, if you have then taken a TV package from us which includes Netflix, there is a link in your order confirmation e-mail to take you to activate it. Alternatively you can also login to your EE online account and then go to Plans and Subscriptions> TV and Sport and the option will be there to activate your Netflix account through us.

We have a help page here as well which you may find useful for more information Netflix on EE TV | TV and Sport Help | EE

Alex

[Ray4850]

Thank you for reply and thanks for the link

[MD1955]

All seems to be working now with adverts. I have got to say a very confusing  system compared to sky q.

[MD1955]

I now have the adverts on Netflix  so seems to be working,  thank you all.

Although I am missing  sky.