BBC 3 voice out of sync

[Aaronsuk]

When watching BBC 3 on my  EETV box pro the voice is out of sync. I have restarted the box, restarted my soundbar and still have the same issue. All other channels are fine. Any suggestions on how to fix this? 

[zulu17]

Hi @Aaronsuk You have the option to watch the BBC Three programme  via the BBc iPlayer - looks like maybe an an issue with the broadcast/transmission  in which case it would be out of your control  - i presume you are in ip mode  rather than aerial mode.

[Aaronsuk]

Hi @zulu17 , I am using the IP mode. All other channels are fine which is weird. I have had the problem since early last week. I can use Iplayer, however it's a pain to keep doing that when the channel is there to be viewed. It's like the the sound is 2 seconds behind what's happening on the screen.

[Katie_B]

Thanks for confirming @Aaronsuk. 

I would recommend giving us a call and reporting this to our technical care team who can complete a full diagnostics for you. 

Please be sure to keep us updated here on the community. 

Katie

[zulu17]

It really  is  i suspect a   transmission  problem with the  Ip mode BBC Three HD  channel 24... should be easy  enough  for EE to replicate  on a Box Pro . The channel only broadcasts  from 7pm in the evening and overnight  but it does seem a problem over several  days.

[DarrenDev]

It has been raised with our content processing team - they're investigating.

[DarrenDev · Accepted solution]

The issue was confirmed (also affecting CBeebies), and is now fixed.

Thanks for taking the time to report the issue, and sorry for any inconvenience caused.

[Aaronsuk]

I spoke to a lovely member of staff at EE, she had the same issue. It's now resolved and working fine. Thank you all for the replies and help.