Apple TV remote Guide Button issue

[rkr86]

I have the Apple TV box with EE TV. For the past couple of days, the Guide button on the Apple TV/EE remote has stopped functioning outside the EE TV app. Previously it would open the TV guide from whatever app/service I was watching. Without it working it makes things quite awkward to switch between Netflix/Prime etc and TV channels. Any ideas on how to fix?

[Peter_W]

Hey there @rkr86 😊

Welcome to the EE Community!

Have you had a chance to check to see if your box is fully up to date at the moment?

You can find all the details you need on how to do this here: 

Updating the software on your Apple TV 4K Proprietary OS | EE

Peter

[rkr86]

Yes the box and apps are fully up to date.

[Midnight_Voice]

@rkr86 

Power off the AppleTV, remove the mains plug, wait two minutes, power it up again.

If this doesn’t fix it, you may need to Factory Reset it.