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voipon
Investigator
Investigator

This may have been answered elsewhere but I cannot locate it.

I have an EE broadband connection with a pitiful 40 Mbps on a good day but mostly less. I also have a rock solid Gigaclear fibre connection. Given that I am paying for EE broadband can I route the TV boxes out through the fibre connection?

Thanks

9 REPLIES 9
Midnight_Voice
EE Community Star
EE Community Star

@voipon 

You can, but you will lose access to all the EETV features.

So effectively a No, if you want to use these.

(It’s not what you are or aren’t paying for, it’s how you are connected).

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
XRaySpeX
EE Community Star
EE Community Star

How come you are on such a slow EE BB connection?

Which EE BB plan are you on? What EE router do you have?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@voipon 

I should clarify that all the apps you are subscribed to via EETV will probably continue to work. What you will lose while connected to the internet other than via EE broadband, is access to the EETV channels in the extended EPG, to watch or to record, and access to any recordings you have made from these.

If you are operating on a Box Pro in Aerial Mode, you will still have access to the regular Freeview channels.

But on a Box Mini or an Apple TV, or on a Box Pro in IP Mode, you will lose access to all the Freeview channels.
The apps will still work, but these devices will put up a bit of a fight about the missing Freeview channels; however, it is possible to insist on getting to the apps.

But given these limitations, which aren’t huge in the case of a Box Pro in Aerial Mode, you could enjoy the speed of your Gigaclear connection, and just go back to the EE broadband when you wanted to do something outside of them.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*

Thank you.

Unfortunately I don't have an aerial but given the poor quality of legacy TV I might be prepared to forego that.
Thanks for the information, I'll route the box out through the fibre connection and see what still works and whether I can live with that.

I am unable to tell you what package I have but it was the best available. Speed drop as low as 2Mbps., especially in the evening which makes watching TV an incredibly frustrating experience.

bt-speeds.PNG

 

 

 

XRaySpeX
EE Community Star
EE Community Star

Thanks.

You have "up to 55 Meg" FTTC VDSL2. It's slow compared with what they are selling today, but not that slow. I managed on it not so long ago with no noticeable loss or degrading of TV catch-up picture.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
DarrenDev
Ace Contributor
Ace Contributor

Why would you want to @voipon ?  All the apps and channels on the EE TV Box should work at best quality with that speed.

@DarrenDev 

@voipon said:-

“Speed drop as low as 2Mbps”

so maybe his line needs investigating to see why he isn’t getting anywhere near the published results.

After which, indeed, why want to? 😛

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*

Sorry yes, I'd missed that comment.

@voipon there shouldn't be any reason why your broadband would drop that low.  Anything below 35Mbps would be classed as a fault (as per the screenshot you posted).  If you want me to take a look at your line stats, please email me at tv.apps@ee.co.uk