Activating Netflix

[Big_DC]

Trying to activate Netflix which should be included in my TV package, I didn’t receive any activation email when I took the contract and I’m going around in circles, can someone help?

had to pay to keep Netflix active which I shouldn’t of had to do!

[Leanne_T]

Hi @DarrenParker 

Thanks for coming back to us. 

Do you have Netflix showing as an Inclusive Extra in your EE account? 

Have you received a link to activate Netflix? 

Leanne 🙂

[DarrenParker]

Yes, it's shown as an inclusive extra, but despite the "active now" button on the website AND the iphone app, all I ever get is an error message saying you're having difficulties. I've not received any other links.

[Leanne_T]

Thanks @DarrenParker 

Have you tried when connected to WiFi and using data? 

If so, please call us on 150 and the team will be happy to help you get Netflix set up 🙂

Leanne.

[DarrenDev]

It's worth mentioning to make sure you're not using Safari web browser too - it doesn't work for product activations from the EE web site.

[Brophs]

Hi,

I have the email but it won't activate.

Thanks

[Katie_B]

Hi @Brophs. 

Thanks for coming here. 

Are you seeing an error message when trying to activate Netflix?

Katie

[Acegigantor]

Hi I have selected Netflix as an inclusive extra and have received the text with the activation link but when I try to activate it, it takes me to the Netflix page and says the link does not work and to contact the issuer or pay to subscribe.

[Leanne_T]

Hi @Acegigantor 

Thanks for coming to the community. 

Can you try opening the link in a different browser, do you get the same message? 

If so, do you have the Netflix Inclusive Extra showing in your EE account add-ons? 

Leanne 🙂

[Acegigantor]

Yes I'm getting the same message on a different browser. This is the message I receive " Hmm… Something’s wrong with this link. Double-check the link from your partner and try again, or sign up for Netflix now without an offer."

Netflix is showing as an inclusive extra in my add-ons

[Leanne_T]

Thanks for the quick reply and for checking this @Acegigantor 

If the link is not working, please give us a call on 150 and the team will get this looked into for you and help you get Netflix set up 🙂

Thanks. 

Leanne.