Activating Discovery plus

[TJB_7111]

I moved over to EE TV recently and my account shows that I should have access to Discovery + premium. I have looked for this and attempted to activate using relevant links but can’t view it - my EE login details don’t work and I’m prompted to subscribe and pay. Am now very confused … how do I access this please?

[Leanne_T]

Hi @KitKats1 

Thanks for letting me the the support ticket has been raised, this will be needed to get this resolved for you. 

Once the team have an update they will be in touch. 

Leanne.

[KitKats1]

The issue with this slow turnaround is that as a new customer I only have a limited time to leave penalty free. The longer it takes, the closer I edge toward a decision between walking away or being tied to a 2-year contact with EE.

Anyway, I didn't intend to hijack this thread. I just wanted to highlight that:
- There appears to be a class of data issues which the system doesn’t handle.
- Side-stepping these issues by associating an account with a new login could be a simple workaround.
- If it has worked in the past, it does not seem to work anymore due to the “Looks like you’ve linked already” message.
- It's a shame, because a quick solution the user could do themselves is preferable to multiple phone calls.

[Midnight_Voice]

@KitKats1 

EETV would find it difficult to argue that the two weeks cooling off period could start before all issues notified to them are resolved to your satisfaction, and indeed it is not in their interest either to have a 14-day clock ticking from activation, if that doesn’t go properly.

[KitKats1]

You could be right. The person I spoke to today said the 14 days still applied, but there are examples on these pages of support staff having given people inaccurate information.

It's how long people are willing to persevere I guess.

[Midnight_Voice]

@KitKats1 

The cooling-off period is an opportunity to regret your purchase. While you may start to regret it if it goes wrong from day 1 😛, you don’t really get a chance to regret it until you have it fully working and still don’t like it, if that is the case.

If you have teething problems and are unsure about the status of this, mention it to the Guides you contact.

But I don’t think there’s a court in the land that would hold you to an agreement because 14 days were up, when the other party had not fulfilled their side of the agreement.

[KitKats1]

Many thanks @Midnight_Voice Appreciate to advice.

The guide I spoke to today (a different person to yesterday) repeated that they believe the initial 14 days from activation still applies. They tried to make the case that the app/website are extras which EE provide for free.  What nonsense. I don't know which is worse - the ones that make stuff up or the ones that can only follow their script..