4102-RENDER-DECODE Watching 4 on Demand on EE TV

[ChrisF22]

Whenever the ads finish on a Channel 4 program I start watching on channel 4 on Demand I get the error 4102-RENDER-DECODE.

This has happened across multiple boxes now, I've been through several reboots of it and the router for other things and this error persists.

[Northerner]

Hi @ChrisF22 

4102 is a no internet connection. Try searching Google becase it is a common error.

Thanks 

[ChrisF22]

@Northerner everything else on the EE TV works fine, including the ads before the show on 4od.

Google recommended rebooting etc and I have done all that.

[Leanne_T · Accepted solution]

Hi there @ChrisF22 

Thanks for coming to the community. 

If you've tried all the steps in our On Demand and Catch Up TV problems page to see if this resolves the error code you're getting, please get in touch with our TV Tech guides who will be happy to help get this looked into. 

Let me know how you get on. 

Leanne.

[ChrisF22]

Hi @Leanne_T

II have restarted the box and the router several times, it is connected to the Internet fine and works with other apps no problem. My network speed is comfortably within 3 figures download and 30-40 up. As part of troubleshooting for a different issue I have replaced the box itself and the cables, and this issue persists across both boxes. 

[Leanne_T]

Thanks for coming back to me @ChrisF22 

In this case, please give us a call and the team will run some further troubleshooting to see what could be causing this error and help you get this sorted. 

Leanne.