2nd EE tv box keeps disconnecting

Mbvernon · ‎07-08-2026

I have 1 HUB, 1 main tv box in living room, 1 mini box in bedroom, for the last 6 weeks, mini box keeps disconnecting, with error message YVM102, it can happen a couple of times in a few hours. We are in a bungalow so the hub isn't that far away. Testing broadband it says no issues in the area.

XRaySpeX · ‎07-08-2026

Look up an EE TV error code :

IPC6023, IPC6002, IPC6011, YVM102, YVM104, YVM105
There's a problem with your broadband that's affecting TV channels. Follow these steps to fix this error.
...

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎07-08-2026

Look up an EE TV error code :

IPC6023, IPC6002, IPC6011, YVM102, YVM104, YVM105
There's a problem with your broadband that's affecting TV channels. Follow these steps to fix this error.
...

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP