was there a glitch when upgrading
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21-09-2023 07:34 PM
i went on my EE app and it said i was eligible for a upgrade but an hour later when i went back on the app to purchase the plan i had chosen, it disappeared and said that im not eligible for an upgrade yet when it literally had said this morning i was.
i just wanted to ask, was it a possible glitch in the system and will i get it back but i had a found a really good deal that i was pleased with but then it disappeared and wasnt letting me upgrade. im fuming
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21-09-2023 08:06 PM
@alia-zaheer123 Text UPGRADE to 150 to see if you can upgrade
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22-09-2023 08:37 AM
Morning @alia-zaheer123
Thanks for coming to the community.
Please give us a call on 150 and the team can check your upgrade options and let you know what is available 🙂
Leanne.
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02-10-2023 05:10 PM
If it’s a glitch it’s doubtful it will come back, if it does EE won’t honour the glitch anyway - unfortunately I have very first hand experience of this from when I upgraded my Apple Watch on 15th September.
Im fuming too! The customer service I have received in essence leads me to believe that EE act as if they are right even when they are wrong.

- EE is nasty,greedy and full of undergraduate rude people. in Contracts & Billing
- Handset Trade In - Billed for Not Returning Handset (Even with Proof of Delivery in Contracts & Billing
- Can I use a BlueLight Card offer on a Broadband Upgrade in Offers & Add-ons
- Website is shockingly bad in EE app and website
- Just so you know, we’re unable to let you upgrade or get another phone yet in Contracts & Billing