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please help me

huijun
Visitor

‎22-09-2023 05:51 AM

I'm very upset right now. Because the package I chose was a 24 month contract, but I'm not in the UK now, what should I do now? I'd like to cancel this expensive package. One of you can help me.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-09-2023 07:35 AM

@huijun  To terminate the contract you need to call EE customer services to give 30 days notice of termination.   You’ll have to pay off the remaining term of the contract and you’ll get a 4% reduction on the remaining term cost.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎28-09-2023 07:44 PM

Was this an upgrade or new connection? When did you take out this new plan, and how did you do so? Was it online or by telesales?

0 Helpful