how to complain via email/letter

[LAB1]

Hello,

Ii have been a business customer for over a decade and need to make a complaint in writing about appalling service - I emailed the customer services no on the EE website and received a this is not in use and wont be passed on message - about right for my recent experience with EE an out of date website/email address. I would really appreciate someone giving me the email address that will be answered by complaints, otherwise straight to ombudsman, as this eats up time.

Many thanks for reading and (hopefully) responding.

take care

Lesley 

[LAB1]

this is what it said verbatim:

Thank you for taking the time to get in touch with us, we just wanted to let you know that we've now got your complaint.  We're sorry that you're unhappy and we'd really like to resolve this for you.

We'll need a little time to review what you have told us and make sure we have all the info we need to be able to help you.

As soon as we have done this, we will be in touch

I am not sure how long it takes to review info, it was approx 500 word, but to be fair they have hugely mismanaged the situation (in my opinion), so perhaps it will take a while - I am getting fed up with the whole thing. How long is considered long enough by the ombudsman, as someone on here said i had to give EE the opportunity to resolve before I went to them.

[Christopher_G]

Hopefully they're in touch with you soon, @LAB1. I'm sorry that it seems to be taking a while.

Chris