high bills

[madhuri28]

hy everyone 

i am out of country from last month and i am getting high bills since i am out of country 

can anybody tell me what’s happening? 

[Michael_D]

Hi @madhuri28.

How is it you are requesting a call back? Did you dial 150 first of all?

Michael

[madhuri28]

i went to the “make a complaint” option and then made a complaint and usually when i do this they call me back but from yesterday they are not calling me back 

[garybs29]

Why the need to go straight to raising a complaint? Why not just take the advice on contacting customer sevices, a call in & i'm sure it can be resolved

[madhuri28]

it take so long to talk with them that why i directly make complaint 

[madhuri28]

3 months ago i got high bills 

anyhow i pay that bills but again they increased my bills

what this is going?

[XRaySpeX]

@madhuri28 : Since you last posted there has been a contractual price rise from 31st March for each plan you have - see About Annual Price Changes

[Rach_H]

Hi @madhuri28,

Welcome to the Community!

Have you checked your bills in the EE app or your online account so you can see why your bills are more than expected?

Rach