bills

[madhuri28]

my bill is continuously fluctuating since i bought the mobile phone (it’s been 4 months)

can someone tell me why this is happening?

even i am not using any extra service 

[Leanne_T]

Hi @madhuri28 

Thanks for coming back to the community. 

If you log into your EE account and view the bills, do you have any extra charges showing? 

Could the price changes be the Annual Price Changes on EE? 

Leanne 🙂

[madhuri28]

thanks for your reply 

they have increased my sim charges 

and i bought a watch from them(increased that charges as well) 

and increased VAT also 

[Schockwave · Accepted solution]

@madhuri28 , that is the normal increase that happens every year to everyone, see here:

https://ee.co.uk/help/billing-payments/guide-to-bill/price-increase

[Ssexy90]

Can you send me my phone bills to my email address please 

[Schockwave]

Hello @Ssexy90 ,

Welcome to the community,

That is not possible and this is not customer service, we have no account access here.

EE will not send phone bills to your email address. You can check online either via using the EE App or by logging into your account via the website. You can then click on bills and also download them and print them if you wish.

You can request to have them posted to your home address, but it will cost you and you will have to ring customer service.