This Is unfair

Mihai69
Visitor

2 days ago I made a contract for phone devices for my business!

and guess what?

after they gived the products to the dpd they canceled it because they said It s a fraud!

I explained to them it s not I am the business owner everything is clear but that lady was very rude,was shouting at me ,she just hanged up they also did not gived me any reason why fraud team ask them back from the courier!! This is not normal guys!

maybe they needed some more information to see if I the director of the company did it!

but they just don t care!

shame Ee 

shame

I m thinking also sue the company because I paid upfront and also I signed an agreement between me and EE

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Mihai69  If EE are not happy to process that order they have the right to cancel it.   Your request to have these products it’s just a request there is no agreement yet as you don’t have the devices. EE will refund you back within 7-10 working days. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

Hi @Mihai69

I'm sorry to hear that your order was cancelled. For more information or to discuss this further, you need to speak to our Business Support team.

Chris